Covid-19 FAQ

Q: HOW WILL MY ORDER BE IMPACTED BY THE COVID-19 OUTBREAK?

A: Shipping and logistic have gradually resumed in most location in China. However, My Pet Store7 is cooperating with a number of leading logistics service provider including UPS, Fedex, among others, each of which may have varying transit times.

You can find tracking number in your Order Detailed page.

Q: WILL I CONTACT COVID-19 VIRUS FROM A PACKAGE OR PRODUCT FROM CHINA?

A: According to the United States Center for Disease Control & Prevention (CDC), there is no evidence to support transmission of COVID-19 associated with imported goods. Authorities are taking strict measures on this public health event, and My Pet Store7 are also paying close attention to the situation and will cooperate with relevant authority when possible. For more information link 

[Hyperlink to https://www.cdc.gov/coronavirus/2019-ncor/faq.html]

Q: CAN I CAN ORDERS FROM CHINA DUE TO THE COVID-19 VIRUS?

A: According to the United States Center for Disease Control & Prevention (CDC), there is no evidence to support transmission of COVID-19 associated with imported goods. Authorities are taking strict measures on this public health event, and My Pet Store7 are also paying close attention to the situation and will cooperate with relevant authority when possible. For more information link 

[Hyperlink to https://www.cdc.gov/coronavirus/2019-ncor/faq.html]

As such no need to cancel orders due to COVID-19 related concern. In fact, you need to place more orders with us as business is gradually getting back to normal and we offer FREE SHIPPING on all our products. 

My Pet Store and its supplier from China are working together to ensure smooth deliveries for each.